At Rivers Edge Turf, we take pride in providing high-quality, fresh turf grown locally and delivered promptly. Please note that turf is a living product and requires immediate and appropriate care upon delivery to thrive.
Refunds
Due to the perishable nature of turf, we do not offer refunds once the product has been delivered.
Replacements
We may offer a one-time replacement if your turf fails to establish, provided the following conditions are met:
- You notify us within 24 hours of delivery if there are concerns about product quality. You must provide photos of the lawn within this 24 hour timeframe.
- You have followed our recommended care and maintenance guidelines (available on our website or on request).
- In temperatures over 35 degrees special instructions must be followed to minimise spoilage. It is your responsibility to request these from us should you misplace them.
Replacements will not be offered in the following situations:
- Turf has not been watered sufficiently or has been overwatered.
- Turf has not been watered after being mowed, especially in hot weather.
- Turf has been affected by lawn grubs, pests, or disease after delivery.
- The turf was installed in unsuitable conditions (e.g., excessive shade, poor drainage, heavy traffic areas) not appropriate for the selected turf variety.
- The turf has been left uninstalled or unattended for extended periods after delivery.
Important Note:
It is the customer’s responsibility to choose the correct turf variety for their site conditions. Our team is happy to assist with advice prior to ordering to ensure the best match for your lawn environment.